Engineering Project Manager - Customer Systems

Back to search results Engineering Project Manager - Customer Systems Austin Metro Area, Texas, United States Software and Services Submit Resume Summary Posted: Nov 05, 2025 Role Number: 200630194-0240 At Apple, we firmly believe that hard work, a vibrant work environment, creativity, and innovation are the driving forces behind the ultimate customer experience! We recognize that every customer interaction presents an opportunity to delight, engage, and encourage. By meticulously focusing on the smallest details, we can make significant impacts on our customers’ experiences. Join Apple’s Customer Systems team as a Engineering Project Manager. Our team specializes in building CRM solutions that empower customers to reach out to Apple and seek assistance with their needs or solutions to their problems. If you possess a unique perspective, a comprehensive understanding of project management, and ability to influence and encourage, this role might be an excellent fit for you! Description The Support Engineering Solutions group in Apple is responsible for developing CRM solutions for various contact centers within the company. As a project manager in this team, you will collaborate with multiple teams to bring innovative solutions to life, enabling Apple to deliver exceptional experiences to its customers. Responsibilities Roadmap planning and prioritization: Work with engineering leadership and product teams to define technical roadmaps, prioritize initiatives based on business impact and technical needs, and allocate resources across competing priorities. Cross-team coordination: Orchestrate work across multiple engineering teams, ensuring dependencies are identified and managed, teams are unblocked, and work streams are synchronized toward common milestones. Risk management and mitigation: Proactively identify technical, resource, and schedule risks across programs, develop mitigation strategies, escalate critical issues to leadership, and adjust plans to keep initiatives on track. Progress tracking and Reporting - Establish metrics and tracking mechanisms to monitor program health, provide transparent visibility into status through regular reporting to stakeholders and executives, and ensure accountability for deliverables across teams. Process Improvement and Operational Excellence - Identify inefficiencies in engineering workflows, implement process improvements, establish best practices for delivery, and drive adoption of tools and methodologies that increase team productivity and code quality. Minimum Qualifications 2 years experience in CRM domain 2 years working in Contact Center Domain 2 years working on Gen AI programs and adopting program management in GenAI Programs Bachelor’s degree in a business, technical, or scientific discipline or equivalent work experience Preferred Qualifications The ability to empower, mentor, and lead geographically dispersed teams A self-motivated individual with excellent time and project management skills. The ability to maintain focus and prioritize a heavy workload while delivering exceptional quality. Proven expertise to excel in a cross-functional team on high-profile, critical projects. Excellent communicator - verbal and written and excellent presentation skills. Knowledge of visual design tools is a plus. Sharp analytical mindset. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . Submit Resume Back to search results See all roles in Austin Metro Area

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