Market Specialist, Global Response Operations - Turkish

Global Response Operations focuses on supporting users through scalable solutions that match the observed community needs. We are looking for influencers who can align cross-functional partners to ensure the best possible experience for users on our platforms. The Global Response Operations SEO (Specialized Enforcement Operations) team is seeking a solutions-oriented, data-driven Market Specialist who is passionate about providing a great support experience for our community of users. You will work with the Middle East and North Africa team to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for users in the Middle East and North Africa, as well as solve enforcement issues across a wide range of Meta markets. In SEO the team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO’s team is agile, bringing enforcement expertise that can be deployed to shifting priorities and dynamic emergent situations, necessitating local context, language, policy, community or functional expertise. The Market Specialist will be part of a data-driven analysis place that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them.

Bachelors degree and/or masters or equivalent experience Fluency in Turkish, demonstrable ongoing connection with the community in Turkey and detailed knowledge of its social & geopolitical situation and common practices 2+ years of professional experience within an operations environment Experience communicating with a variety of audiences and stakeholders from the MENA region Proven experience in communication and collaboration skills Ability to work with graphic and/or objectionable content Self-starting individual with track record of operating in a fast paced, ever changing environment Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting Policy experience, preferably in content or media governance or trust and safety Experience with training, quality assurance or metrics analysis

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